At Ocean Hair Supply (OH LLC), we are committed to your satisfaction. Wig(s) can be returned for a full refund minus a $25 restocking/processing fee, so long as you initiate a return within 15 days from the date on which you received your order. You are solely responsible for the cost of shipping any items back to us. The wig(s) must be in original packaging with no signs of wear, styling, trimming, alteration. The wig(s) MUST BE RETURNED IN ORIGINAL CONDITION with all tags attached and packing materials to receive full refund.
If you are not satisfied with your order for any reason, please contact us at firstname.lastname@example.org to let us know the reason for your return (“Return Request”). Upon receipt and approval of your Return Request, we will issue you a “Return Authorization,” which shall be delivered to you via email. A copy of the Return Request should be included when you mail back the wig(s). No returns will be processed unless and until a Return Authorization has been issued. We are not responsible for lost or stolen packages, as such we recommend using a reputable private carrier for shipment or certified United State Postal Service packages. You are responsible for packing the product and for delivering the packed product with the affixed shipping label to the nearest [USPS/UPS/FedEx] drop off location. Please keep proof of your return in the event your package does not reach our warehouse as expected.
Please allow us 72 hours to process your return requests. Refunds may take anywhere from ten to thirty days to post to your payment method, depending on the payment method used.
For any questions regarding your order, please contact our Customer Care Team via e-mail at: email@example.com
Any free promotional items you may have received with your order are yours to keep and do not qualify for a refund.
Ocean Hair Supply (OH LLC) reserves the right to modify its Return Policies at any time without prior notice.
We strive to offer the best in quality niche product selection and look forward to establishing a long-lasting relationship with our customers.